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MySolar
Our promises

Warranty up to 25 years, service in Serbia

A system lasts 25 to 30 years. To keep it running properly the whole time, you need a partner who stays in touch. Our warranties — how we deliver on them and what they actually cover.

File a complaintBook a service visit
01

Premium equipment

Tier-1 panels and SunGrow, Huawei, Growatt inverters. No Chinese white-label brands.

02

In-house team

Installation and service exclusively by our own people, no subcontractors. That is how we guarantee quality.

03

Service in Serbia

Technicians in Banatski Karlovac and a mobile team. No waiting for service from abroad.

04

Complaints in 48h

We resolve most complaints within 48 hours. For urgent cases, the same day.

Full overview

Warranties by component

Solar panels
Tier-1 monocrystalline panels 540 to 590 W
25 years
Linear performance warranty (≥80% of rated power)
Inverter
SunGrow, Huawei, Growatt
5-10 years
Manufacturer warranty, option to extend to 15 years
Installation
In-house team, no subcontractors
2 years
Statutory warranty on work, installation and cabling
AC/DC boxes
Surge protection, circuit breakers
5 years
Manufacturer warranty (Noark) on protection equipment
Aluminium structure
Certified for snow load
20 years
Anti-corrosion and structural warranty
Technical support
We guarantee same-day response
Lifetime
Phone, email, WhatsApp, 24/7. Even after warranties expire

What is not covered by the warranty

  • Damage from natural disasters (hail, storms over 100 km/h, lightning strikes). Covered by property insurance.
  • Vandalism and equipment theft.
  • Unauthorized changes to the system by third parties.
  • Production drop due to shading from new construction or growing trees.
Process

How to file a complaint

4 steps from call to resolution. We finish most cases within 48 hours.

  1. 01

    Call or write

    Phone +381 69 44 99 222 or email office@mysolar.rs. Describe what happened.

  2. 02

    Remote diagnostics

    Through the monitoring app we check production and system status in real time.

  3. 03

    On-site visit

    If physical inspection is needed, our technician arrives within 24 hours.

  4. 04

    Resolution

    Repair, equipment replacement or mediation with the manufacturer. No fees during the warranty period.

FAQ

Frequently asked warranty questions

What happens if the inverter breaks after 6 years?
An inverter has a manufacturer warranty of 5 to 10 years (depending on the model). If it breaks in that period, we mediate with the manufacturer for replacement or repair. If it is after the warranty period, the MySolar team repairs it according to the service pricing (most often only the labour cost + parts).
Do panels really lose 20% of efficiency in 25 years?
Yes, but in reality tier-1 panels after 25 years usually still operate at 87-90% of rated power. The linear 25-year warranty means the manufacturer guarantees a minimum 80% of rated power at the end of the period. If it drops below that, you get a replacement.
What if a storm damages the panels?
Damage from storms (hail, wind over 100 km/h) is not covered by manufacturer warranties, but it is covered by property insurance. Our team can help with the claim with the insurance company.
Does the warranty cover a drop in production?
If the drop is due to an equipment fault within the warranty period, yes. If it is due to external factors (storm, damage, faulty EPS connection), it is not covered by equipment warranty, but we can diagnose it.
How do I file a complaint?
Call us on +381 69 44 99 222 or email office@mysolar.rs. Our team arrives on site within 24 hours, or responds via remote diagnostics (through the monitoring app). We resolve most complaints within 48 hours.
What if I sell the house — does the warranty transfer to the new owner?
Yes. Warranties on equipment (panels, inverter) transfer automatically. The installation warranty (2 years) transfers only if MySolar is notified before the sale. We help with documentation for the prosumer status transfer.
Have a system from us?

We are here after delivery too

Whether under warranty or not, our team is available. Call us directly or send us an enquiry.

Call +381 69 44 99 222Send an enquiry