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MySolar
Service and maintenance

Solar system service across Serbia

Our team stays in touch after delivery. In-house technicians, 24-hour response for emergencies, annual inspections and upgrades. We also service systems that aren't ours.

Urgent service, call nowSchedule an inspection
We service all brands: SunGrow · Huawei · Growatt · Goodwe · Solis · Fronius
What we do

6 service types under one number

From an urgent fault to a planned upgrade. You call one number, we handle it.

24h

Urgent fault / diagnostics

Production drop, system down, inverter alarm. Remote diagnostics through monitoring + on-site visit within 24 hours.

Recommended

Annual system inspection

Inspection of all components, cabling, protections, production vs expected. Preventive maintenance so faults don't come up.

Seasonal

Panel cleaning

Professional cleaning (dust, pollen, bird droppings). Most effective before the spring season. Recovers 5-15% of production from dirty panels.

After 10 years

Inverter replacement

Inverters last 10-15 years. If the warranty has expired and problems appear, we replace with a newer, more efficient model.

Upgrade

System upgrade

Adding a battery, increasing the number of panels, switching from on-grid to hybrid, smart meter. Old systems can be upgraded.

Paperwork

Ownership transfer / EPS

Property sale or company rebrand. We handle the transfer of prosumer status from the old to the new owner with EPS.

How to book

3 steps from call to service

  1. 01

    Get in touch

    Call +381 69 44 99 222 or email office@mysolar.rs. Tell us the system type and what is happening.

  2. 02

    Assessment and appointment

    Remote diagnostics if possible, or an on-site visit. We agree on a date, time estimate and price.

  3. 03

    Service and report

    The technician does the work and you get a written report on system status and what was done.

Coverage

We come to you across Serbia

Headquarters in Banatski Karlovac, mobile team on arrangement. We work most often in Vojvodina, Belgrade, central and western Serbia. For southern Serbia and distant locations we plan the date together.

  • Vojvodina
  • Belgrade
  • Western Serbia
  • Central Serbia
  • Southern Serbia
  • Eastern Serbia
FAQ

Frequently asked service questions

Do you service systems that aren't from MySolar?
Yes. We diagnose and service all on-grid and off-grid systems in Serbia, regardless of who installed them. We most often work with SunGrow, Huawei, Growatt, Goodwe, Solis and Fronius inverters.
How much does an annual system inspection cost?
For home systems up to 10 kW, from 8,000 to 15,000 RSD depending on distance and complexity. Industrial systems by agreement. If a fault is found under warranty (of our system), the inspection is free.
How often should panels be cleaned?
In urban environments, once a year (before the spring season). In agricultural zones, twice a year (spring + autumn). Rain does a lot of the work, but pollen and bird droppings remain.
What if my inverter throws an alarm and the system is out of warranty?
Call us on +381 69 44 99 222. We connect remotely to the inverter (if monitoring is working) and tell you what it is. If it is a software issue, it can often be solved remotely. If parts need replacing, we give an estimate before coming.
How quickly do you come on site?
For urgent faults (system down) within 24 hours, most often the same day if you call in the morning. For preventive inspections we schedule about a week in advance.
Need service?

Get in touch now, we come the same day

Urgent faults have priority. Call directly or send an enquiry — we reply within the same day.

Call +381 69 44 99 222Send an enquiry through the form